How does a member actually pay?
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You open their record, bill either a membership plan or their pending charges, and BenchPass hands you a Stripe link through the share sheet. They open it in their own browser and pay by card.
Whose Stripe account is the money charged on?
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The makerspace's. BenchPass creates a Stripe account in your name and every charge is made on it, so the money is yours the moment the card clears. ClearStack never holds a balance.
Do certifications stop someone using a machine?
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No. A certification is a dated record on the member card saying who signed them off. BenchPass has no door control, no interlock and no way to switch a machine off.
How do machine time and materials get charged?
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You log each one against the member as it happens. They sit as pending until you bill them, and then they all go on one link. Nothing is metered automatically.
What does it cost?
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$19 a month for the makerspace after a 30-day trial with no card, plus 1% and 30 cents on each payment collected. A $54.50 tab carries $0.85.
Who pays that per-payment fee?
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Your choice. Out of the box it is added to the member's total as a separate service fee line. Switch it off in Settings and it comes out of your share instead.
Does it chase a member whose card failed?
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No. BenchPass sends no reminders and retries nothing. A failed membership appears under Needs attention on the dashboard, and chasing it is your job.
Where does it work?
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The United States, Canada, the United Kingdom, Australia, New Zealand and Ireland — the countries Stripe supports for this kind of account.